Senior Strategic Account Director, Food & Beverage

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Enterprise Account Management team is responsible for Square's most impactful, high-GPV sellers across industries. As a Strategic Account Director, you will shape how Square delivers value to large multi-location food and beverage organizations, including franchises, restaurant groups, and hospitality brands. You will partner cross-functionally to protect and grow these relationships, working with Sales, Product, Engineering, Operations, and senior client stakeholders.

We are looking for a Strategic Account Manager to lead account strategy and execution for some of Square's largest Food & Beverage sellers. You will grow and protect Gross Processing Volume (GPV), expanding Square's footprint across multiple product lines, and developing long-term strategic partnerships.

You will operate as the quarterback of the account, leading strategic conversations with executive stakeholders (internally and externally), identifying expansion opportunities, and driving initiatives that align to both client goals and Square's business outcomes. You will also serve as a mentor and resource to peers across the Account Management team and help set best practices for enterprise client engagement.

You Will

• Own and drive the full post-sale relationship with a portfolio of Square's largest Food & Beverage sellers, with a focus on strategic retention and growth
• Develop and execute account plans that align Square's solutions to the evolving needs of each business
• Build long-term partnerships with client executive teams and key decision-makers across operations, finance, and technology
• Independently lead cross-functional internal initiatives in partnership with Product, Engineering, Legal, Sales, and Professional Services to support customer needs and innovation opportunities
• Deliver recurring Business Reviews to showcase performance, discuss growth strategies, and reinforce strategic alignment
• Identify and close upsell, cross-sell, and product expansion opportunities within existing accounts
• Mentor and coach peers within the broader Strategic Account Management team by sharing best practices, playbooks, and client insights
• Be a thought partner to Square's executive leadership team, providing feedback and trends to influence roadmap, pricing, packaging, and market positioning
• Represent Square externally with confidence, clarity, and a strong understanding of the Food & Beverage landscape

You Have

• 8 or more years of experience in account management, enterprise sales, consulting, partnerships, or solution engineering, preferably with a technical SaaS or payments platform
• Proven track record owning a high-value book of business and achieving or exceeding growth, margin, or volume goals
• Executive presence and the ability to lead strategic conversations with C-level leaders
• Experience working cross-functionally with Product, Engineering, Legal, and other internal teams to solve complex customer challenges
• High business acumen and financial literacy, with experience negotiating commercial terms and partnering on strategic deals
• A passion for the Food & Beverage industry and an understanding of its