The Community You Will Join:

Our dynamic and highly skilled Gurgaon-based team is dedicated to delivering exceptional fraud and safety operations, ensuring a secure and trusted experience for our customers. As part of a global network, you’ll collaborate with the rest of the world Fraud & Safety (F&S) operations teams, partners, Product, Analytics, Data Science, Engineering, Strategy, and Business Improvement to drive operational excellence in a fast-paced, high-stakes environment. Our team is committed to fostering innovation, diversity, and a culture of accountability while building safe, fraud-resilient platforms that empower our community.

The Difference You Will Make:

As a Fraud and Safety Investigations Operations Senior Manager, you will lead the Gurgaon team to deliver world-class operational performance, focusing on fraud prevention, safety protocols, and customer trust. Your strategic insights and leadership will shape regional fraud and safety strategies, drive cross-functional collaboration, and ensure high-severity escalations are resolved with urgency and precision. Success in this role will involve influencing stakeholders across Product, Engineering, Analytics, and Strategy to align operational workflows with organizational goals, while fostering a high-performing, inclusive team environment.

A Typical Day:

Operational leadership and Performance management

• Lead and manage all aspects of Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery
• Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed
• Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination
• Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs
• Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews

Team leadership and development

• Hire, coach, and develop a high-performing and engaged team that delivers at scale
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