September 24, 2025
Not specified
On-site/Hybrid
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
No global movement springs from individuals. It takes an entire team united behind something big. On the Safety Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.
Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. We are looking for an enthusiastic, dedicated leader who knows how to motivate and inspire a team in a cutting-edge and fast-paced risk management environment. The Safety Team Lead is responsible for managing the performance and quality of their team, monitoring team performance as measured by agreed-upon service delivery targets and key performance indicators, and mentoring, coaching, and professionally developing the specialists on their team.
The Community You Will Join:
We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety
At Airbnb, we are committed to keeping our community safe, inclusive, and supported through every experience. This role sits at the heart of that mission, designed for individuals who have perfected the core of safety case handling and are ready to take on complex, high-ambiguity, high-sensitivity cases while partnering with internal and external stakeholders.
As a Senior Specialist, you’ll be trusted with our most sensitive, high-risk cases, those that require a combination of trauma-informed support, exceptional judgment, and deep behavioral insight. You’ll also serve as a thought partner to leadership, helping to raise the bar on how we care for our users, and how we collaborate globally to drive consistency and care.
You will directly support users and internal stakeholders during our most critical, low-frequency but high-severity incidents, including but not limited to:
Your ability to navigate ambiguity, crisis, and cultural nuance with poise and empathy will help preserve safety and trust at the most difficult times.