Lead TMS Compliance Analyst

coinbase•Charlotte, NC•greenhouse
Posted Date:

September 25, 2025

Employment Type:

Not specified

Work Arrangement:

On-site/Hybrid

Skills & Technologies

Customer Experiencepreferred

Contact Information

Job Description

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

What you’ll be doing:

    • Duties will be split 50/50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.

Subject Matter Expert Work and TL Support (50%):

    • Serve as internal Subject Matter Expert for Coinbase’s end-to-end transaction monitoring (TMS) operations, assisting teammates with substantive questions about process or procedure. Build strong relationships with Compliance partners and provide clear guidance to your team to resolve subjectivity in case resolution. Encourage knowledge sharing, ongoing training, and collaboration.
    • Provide assistance to team managers in areas such as: queue management and team communication
    • Conduct Root Cause Analysis (RCA) across TMS to find opportunities for improvement, including conducting deep dives on critical errors surfaced through QC and QA processes. Foster a culture of continuous learning and improvement. Update processes and improve feedback loops and communications channels.
    • Coordinate with CX Programs to contribute to and lead projects to improve processes and procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing.

Investigations Casework (50%):

    • Investigate AML and fraud-related alerting transaction on the blockchain; write and/or file Suspicious Activity Reports (SAR)
    • Conduct investigative review and analysis in support of Coinbase’s BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other Coinbase lines of business
    • Analyze transaction activity and KYC information and conduct due diligence research in support of investigations
    • Document investigations in written narratives
    • Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a Suspicious Activity Report
    • Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
    • Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations

What we look for in you (ie. job requirements):

    • B.A./B.S. degree or equivalent
    • ACAMS or other professional certification related to AML, Fraud, and/or blockchain/crypto investigation (not required, but a major plus)
    • Minimum 5 years professional experience and 3 years relevant compliance experience (conducting AML/Fraud investigations, SARs preparation and filing)
  • Experience working in a fast pa