Manager, Workplace Operations - Americas

THE WORK:

Manage day-to-day operations for Ripple Labs in the Americas, nurturing a dynamic culture in our expanding US office network.

WHAT YOU’LL DO:

• Coordinate a top-tier employee services organization in the Americas, coordinating innovative food programs, efficient mailroom operations, maintenance, and customer support.
• Develop positive relationships, work with internal teams, and promote outstanding customer service to maintain a welcoming workplace environment in all Americas locations.
• Manage the real estate portfolio for the Americas, involving space planning, reporting on occupancy and vacancies, and assigning seating.
• Handle budgets for workplace operations, including both operational (Opex) and capital (Capex) expenditures.
• Skillfully negotiate favorable terms and conditions with landlords, property management companies, service providers, and contractors.
• Use data analytics and key business metrics to advise strategic decisions for daily operations and expansion.
• Develop and uphold uniform processes, well-defined policies, and effective procedures for all facility operations and maintenance tasks.
• Drive continuous progress towards increased automation and the adoption of innovative workplace solutions.
• Effectively translate overarching strategic plans into clear operational actions for the Workplace team and our valued external partners.
• Lead, mentor, and develop a team of dedicated professionals supporting critical organizational functions, impactful corporate events, and seamless general meetings within the Americas.

WHAT YOU'LL BRING:

• A minimum of 7 years of experience in facilities management and real estate operations, ideally within a fast-paced, high-growth technology environment.
• Proven experience in expense forecasting, budget management, and project management across multiple locations.
• A demonstrated ability to lead effectively, with a strong track record of successfully hiring, motivating, and developing high-caliber team members.
• Outstanding communication and presentation skills, both written and verbal, with a proven ability to communicate empathetically and effectively with colleagues, senior leadership, internal collaborators, and external vendors.
• Strong critical thinking and problem-solving skills, with a proactive and problem-solving approach.
• A Bachelor’s degree or equivalent experience is preferred.
• Strong project management skills are absolutely crucial for success in this role.