Sales Vendor Operations Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Sales Vendor Operations Manager plays a strategic role in orchestrating and optimizing our extensive network of SaaS and Outsourced Services Vendors supporting the Block Sales organization. This position requires deep expertise in vendor governance, technology infrastructure management, and SaaS operations, with a focus on driving strategic value and innovation through vendor partnerships.

The ideal candidate will be a strategic thinker with demonstrated experience managing enterprise-wide vendors and driving organizational change. They should possess a proven track record of managing business stakeholder relationships, facilitating cross-functional alignment with procurement and finance teams, and building consensus across diverse business units. This includes the ability to effectively present to and influence senior management while maintaining strong partnerships with both internal and external stakeholders.

Leadership capabilities as well as proficient skills in data / ROI analysis are essential.

You Will

• Partner with Sales and Sales Technology stakeholders to onboard, monitor, and offboard vendor relationships.
• Identify, monitor, escalate areas of vendor non-performance or inaccuracy, ensuring proper documentation and communication of these findings.
• Contribute to the implementation of vendor performance scorecards to ensure adherence to contractual performance requirements, along with any additional necessary performance related information.
• Partner with internal stakeholders to initiate vendor engagement requests during new vendor onboarding or existing vendor renewals, and provide support throughout vendor security reviews.
• Own monthly review and approval of invoices from technology vendors and approval invoices, including documenting actual vs. budgeted spend.
• Partner with Legal, Procurement, Information Security, F&S and business stakeholders to optimize contractual arrangements to ensure alignment with Sales objectives.
• Understand and adhere to applicable purchasing/compliance/operational procedures and risk controls in accordance with Company or regulatory standards and policies. Collaborate with stakeholders to improve upon internal processes.
• Collaborate with Sales Technology and data teams to ensure regular reporting and availability of vendor ROI metrics.
• Identify and recommend areas of redundancy or opportunity to explore consolidation or replacement of vendors based on performance scores and business needs.

You Have

• 4-6 years in an IT Vendor Management role or similar
• 4-6 years of experience working with cross-functional teams, preferably for a fast-paced tech company
• 4-6 years of experience reviewing qualitative and quantitative data to creating meaningful performance reports for internal stakeholders
• Experience defining and managing vendor performance programs, including defining and tracking scorecard metrics
• Experience managing relationships, and building credibility with internal and external business partners
• Excellent time management, communication, presentation, and interpersonal skills
• A passion for small businesses and an entrepreneurial mindset, notably someone who is