Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Coinbase is seeking a visionary Senior Product Manager to set the bar for consumer product quality across our platform, leveraging the power of AI. This is a high-impact, high-visibility role where you will proactively solve tomorrow's problems today, ensuring millions of users have a seamless, reliable, and trustworthy experience with their crypto assets. You will operate at the intersection of AI, platform stability, and user experience, building scalable, intelligent systems that elevate the quality of every product we ship globally.

This is an individual contributor role with significant scope and executive visibility. You will define a multi-year strategy to embed quality into the product lifecycle, drive execution across core engineering and data science teams, and influence product direction across the organization without direct authority.

Responsibilities:

You will own the strategic vision and execution across three pillars of Consumer Product Quality:

AI-Powered Defect Prevention & Platform Reliability

Proactive Quality Systems: Lead the development and rollout of intelligent, AI-driven systems that identify and prevent critical product defects before they impact the customer experience

Measurement & Optimization: Define and track North Star quality metrics that directly correlate to user trust and business goals

Scalable Solutions: Architect solutions that ensure the reliability and trustworthiness of AI models and features embedded across the Coinbase ecosystem

Core User Journey Excellence

Deep Fissure Analysis: Develop deep customer insights to identify and instrument the highest-friction points and quality gaps in core user journeys (e.g., onboarding, buying/selling, sending/receiving assets)

Journey Improvement: Drive initiatives to proactively improve the success and stability of these core journeys using data science and AI signals, ensuring world-class reliability and simplicity for all users

Global & Localization Integrity

Localization at Scale: Architect systems and processes to prevent and resolve systemic localization quality issues at scale, including translation accuracy, regional compliance, and ensuring cultural nuance is maintained in the product experience for our global user base

Cross-Functional Leadership

Serve as the primary voice of Consumer Product Quality, partnering deeply with Engineering, Data Science, Design, and Product leadership to embed quality standards and best practices throughout the entire product development lifecycle

Requirements:

6+ years of Product Management experience, with substantial experience driving product quality, reliability, or platform stability for a high-scale

Product Manager, AI Quality

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