Corporate IT Support Specialist

ripple•San Francisco, CA, United States•greenhouse
Posted Date:

September 18, 2025

Employment Type:

Not specified

Work Arrangement:

On-site/Hybrid

Skills & Technologies

Information Technologypreferred

Job Description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!

WHAT YOU’LL DO:

    • Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
    • Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
    • Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
    • Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
    • Lead New Hire IT Orientation and provide day-one technical guidance.
    • Act as the point of contact for conference room AV systems (Neat, Crestron, Logitech, etc.).
    • Maintain accurate asset management and inventory records.
    • Develop and maintain IT documentation for end users and internal teams.
    • Support IT initiatives, including deployments, office moves, and system migrations.
    • Provide coverage for teammates during absences; participate in global on-call rotations when required.

WHAT YOU'LL BRING:

    • Proven experience providing IT support in a corporate environment.
    • Proficiency with ticketing systems such as Jira and FreshService
    • Hands-on experience supporting enterprise SaaS platforms.
    • Familiarity with conference room technologies (Neat, Crestron, Logitech).
    • Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
    • Knowledge of information security best practices.
    • Strong problem-solving and communication skills.
    • Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.
For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
CA Annual Base Salary Range
$96,000—$115,000 USD

WHO WE ARE:

Do Your Best Work

    • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
    • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
  • Thrive in an environment where no