Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb is a vision and mission-driven company. Our Leads embody this culture and mindset. Technical team leads here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage actionable metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.
The Community You Will Join:
The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year. Within CS, the Platform and Experienceteam is responsible for the product and technology that enables an intelligent, scalable, and exceptional service experience.
The Difference You Will Make:
Own the monthly reconciliation of any vendor invoices against services/licences used. Partner with the engineering and biztech teams to reconcile against API and other volume-related spend.
Work with Strategic Planning & Operations and FP&A to agree on any budget submissions for licenses annually, as well as any allowance for overuse. Collaborate with the WFM team to ensure usage and capacity meets license numbers
Act as a strategic partner to the strategic sourcing team, engineering, product, and business leaders to ensure technology vendor alignment with technology roadmaps and business objectives, as well as source new technology vendors and contribute to vendor relationship management.
Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking
Stay up to date with industry-leading technologies. Research new products and vendors
Your Expertise:
5+ years of experience in contract and technology vendor solutions management. Experience working with procurement and vendor management teams and managing relationships with vendors.
Strong analytical skills with the ability to use complex datasets for real-time insights and planning.
Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership.
Ability to identify operational inefficiencies, develop solutions, and implement process improvements.