Staff Product Designer, Core Experience

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

The Core Experience design team shapes the future of Cash App by defining the fundamental frameworks and surfaces that millions of customers rely on every day. We craft the product's core architecture, from navigation to feature relationships, delivering the strategic changes that push our product forward. Our work creates intuitive, performant experiences that help customers engage with confidence from day one.

In this role, you'll be a key member of the team focused on Cash App's primary surfaces, working on core product strategy, design frameworks, architecture – in short, defining the major beats of the product experience. You'll craft experiences that transform complex financial concepts into clear, engaging moments that help customers succeed. This is a unique opportunity to shape how customers interact with Cash App while working closely with teams across the organization including research, brand, and leadership.

You Will

• Drive end-to-end customer journeys that make complex financial tools feel simple and delightful
• Shape strategic frameworks that scale across the entire Cash App ecosystem
• Partner with research and content teams to transform deep customer insights into exceptional product experiences
• Drive cross-functional collaboration with other teams across the organization to gather input, ensure compliance, and strengthen decisions.
• Champion data-driven design decisions that measurably improve customer success and engagement
• Set and maintain an extremely high quality bar

You Have

• 8+ years of experience crafting impactful digital products
• A portfolio showcasing exceptional product thinking and ability to make complex systems feel simple
• Outstanding storytelling abilities that blend brand expression, customer mental models, and business goals
• Strong track record of building trusted partnerships across product, engineering, research, and content teams
• Demonstrated ability to use quantitative and qualitative insights to drive product success

Even Better

• Experience designing and shipping new navigation and interaction paradigms
• Background in financial products or regulated industries that demand both compliance and delight

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candida