Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.
As an Software Engineer Team lead for the KYC & Eligibility team, you will lead a team responsible for customer onboarding and KYC processes for Blockchain.com, ensuring that customers can seamlessly and securely access our platform. This role requires a strong technical foundation, leadership capabilities, and a strategic mindset to optimize identity verification processes while balancing compliance requirements and user experience. You will work closely with third-party identity verification providers such as Sumsub, Veriff, and DXC, as well as collaborate with Compliance, Product, and Engineering teams to ensure a scalable, reliable, and efficient onboarding system.
WHAT YOU WILL DO
Technical Leadership & Execution
- Ensure the reliability and scalability of the KYC & Eligibility platform, optimizing identity verification processes.
- Uphold code quality standards, conduct code reviews, and ensure best practices for security and compliance.
- Collaborate with identity verification providers (Sumsub, Veriff, DXC, etc.), integrating their solutions effectively into the onboarding flow.
- Monitor onboarding performance metrics, improving verification success rates and reducing friction in the user journey.
- Guide the team in debugging and incident resolution, ensuring swift resolution of KYC-related technical issues.
- Implement and promote observability best practices, using monitoring tools to drive data-driven decision-making for onboarding efficiency.
Team Development & People Management
- Mentor and develop engineers, fostering growth and technical excellence within the KYC & Eligibility team.
- Build a culture of collaboration and transparency, ensuring knowledge sharing and cross-functional teamwork.
- Provide constructive feedback, ensuring continuous improvement in engineering and onboarding processes.
- Encourage ownership and accountability, ensuring engineers take initiative in solving onboarding challenges.
Delivery & Process Management
- Own the planning and execution of KYC and onboarding-related engineering deliverables.
- Optimize work breakdown to ensure incremental delivery of improvements to the onboarding experience.
- Guide the team in prioritizing enhancements, balancing regulatory requirements, platform security, and user experience.
- Establish efficient and scalable development workflows to handle onboarding edge cases and compliance updates.
- Collaborate with third-party providers to ensure seamless integration and proactively address provider-related issues.
Cross-functional Collaboration & Business Impact
- Partner with Compliance, Risk, and Product teams to ensure regulatory and business requirements are met.
- Act as a bridge between engineering and compliance teams, ensuring smooth execution of KYC regulations.
- Work closely with Product teams to improve onboarding conversion rates and reduce user friction.