Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Senior Learning Experience Designer.
About the job
This position is needed to design and develop Sales Enablement course work, content, and assets. We are looking for someone who is innovative, agile, hands-on, and comfortable working closely with their Enablement peers to ensure applicable and effective training and assets are created and delivered to the field.
Responsibilities
In this role, you’ll:
- Design sales enablement training and course content, managing complex projects end-to-end
- Translate business priorities and sales strategies into clear learning objectives, experiences, and content that directly improves seller effectiveness
- Build impactful learner and instructor materials and experiences (e-learnings, presentations, course outlines, background material, instructional materials, exercises, job aids, playbooks and assessments) using modern instructional design approaches and adult learning principles
- Partner with sales leadership, product marketing, and other enablement stakeholders
- Leverage data and insights to evaluate effectiveness, iterate designs, and demonstrate impact on sales outcomes
- Stay current with learning technology and enablement trends, introducing new tools and approaches that improve efficiency and learner experience/engagement
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years training, sales enablement, or related field experience
- Direct experience in Sales Enablement Instructional Design
- Ability to quickly learn new concepts and thrive in a dynamic, rapidly changing environment
- Proven experience with training and content delivery tools
- Experience with Salesforce, Outreach, Gong, Highspot, Slack, Tableau and other Sales Enablement tools
- Excellent interpersonal skills, someone who enjoys working with others in a collaborative, social environment
- Effective at building and maintaining positive relationships
- Passion for excellence and high quality in the finished product, acute attention to detail
- Self-motivated, with ability to work with little definition and without supervision while multitasking and prioritizing across several projects and initiatives
- Proficiency with modern learning technologies and tools (e.g. Articulate 360 Rise, Storyline, etc)
Desired:
- Experience and understanding of AI tools that support efficient content design/development
- Deep understanding of sales processes