Retail Merchandising Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Retail team is responsible for growing Square through hardware sales; We do this by optimizing our Retail and Ecommerce distribution channels (product portfolio, merchandising, etc) and our hardware product marketing (e.g. pricing, offer, messaging) across all marketing channels. This role will own the creation and execution of best in class in-store merchandising to drive discovery for Square's hardware and ecosystem of solutions in the Retail Channel. Reporting to the Global Retail Lead, you will be responsible for the strategic development and implementation of global merchandising/display programs, driving brand ambassador & training initiatives.

This role is based in the US, but will work across and cross-functional implementation across Square's 8 markets. It will cover our existing and new retail partners and external agencies. It will work closely with teams across Hardware (e.g. Product Marketing, Creative, Packaging), as well as non-hardware product and product marketing teams, Central Marketing, and our central Seller Experience product team.

You Will

• Lead the Go-To-Market merchandising strategy for Square Hardware across global retail partners, including the production, installation, and maintenance of both temporary and permanent in-store displays (e.g., Best Buy, Walmart, Costco, Officeworks, etc.).
• Build scalable merchandising playbooks for new retailer and market launches, balancing global consistency with local customization.
• Develop and manage project schedules, establishing important dates and milestones for retail marketing campaigns and product launches.
• Oversee vendor management for fixture production, installation, maintenance, and compliance audits, ensuring quality, accountability, and cost-effectiveness.
• Manage the pace of in-store audits to monitor compliance, track trends, and recommend solutions that improve display performance and ROI.
• Partner with Marketing, Product, Packaging, and Training teams to ensure alignment on fixture development, retail staff readiness, and content delivery.
• Work with external agencies and internal teams to source retail marketing collateral (dummy boxes, POP materials, training resources, etc.) to support launches and in-store initiatives.
• Guide staff training programs with retailer partners to ensure store associates can introduce Square's products and ecosystem.
• Manage budgets across vendors, fixtures, audits, and training, delivering programs on time and within budget.
• Define and track success metrics, applying data-driven insights to improve merchandising strategies; employ a test-and-learn mindset to continuously improve execution.

Qualifications

• 5+ years' experience in retail merchandising or production, ideally with consumer electronics or similar industries.
• Proven ability to manage external vendors and agencies, including display vendors, field merchandising teams, and brand ambassadors.
• Strong knowledge of fundamental merchandising processes, including fixture installation, maintenance, and compliance audits.
• Demonstrated experience in cross-functional project management, aligning multiple stakeholders (e.g., marketing,