Analyst Relations Director

twilio•Remote•greenhouse
Posted Date:

September 30, 2025

Employment Type:

Not specified

Work Arrangement:

Remote

Skills & Technologies

Marketingpreferred

Contact Information

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Director of Analyst Relations, an individual contributor role reporting directly to the Sr. Director of Analyst Relations.

About the job

This position is needed to build trusted, influential relationships with top-tier industry analysts and influencers that elevate Twilio’s market position, as well as leverage the expertise of analyst partners to guide internal team strategy for winning in the next era of CX.

Responsibilities

In this role, you’ll:

    • Manage and lead major analyst evaluation submissions and related reprint campaigns
    • Develop and lead proactive engagement programs with strategic analysts that support category creation efforts
    • Identify and prioritize new independent influencers and thought leaders relevant to target growth areas
    • Gather and channel market insights back to internal teams to support strategic direction, roadmap and GTM (e.g. product, marketing and C-suite)
    • Strategically leverage budget with independent influencers that carry the most value in amplifying category creation messaging
    • Secure paid and owned coverage that supports Twilio’s vision and narrative

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

    • 10+ years experience in Analyst Relations or related experience in Communications, Public Relations or Product Marketing
    • Excellent writing, editing and attention to detail
    • Proven success in driving strategic Analyst Relations programs that are aligned to business outcomes
    • Strong communication skills and adept at engaging and managing executive expectations
    • Ability to wear the stakeholders shoes including understanding what we need them to know, say and do, and how to drive influence
    • Effective collaborator that can work cross-functionally across teams such as PMM, Product, Customer Marketing, PR, IR, Finance, Legal and more

Desired:

    • Bachelor’s degree

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.