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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Senior Analyst, Workforce Strategy & Insights

About the Job
We are seeking a Senior Analyst, Workforce Strategy & Insights to play a pivotal role in shaping our global workforce strategy. In this advanced, hands-on analytics position, you will apply expertise in advanced data analysis and research methodologies to deliver actionable people insights, drive workforce planning, and support AI & skills transformation initiatives. As a critical thought partner to stakeholders across the People Team, G&A, and direct to business leaders, you will help design cutting-edge strategies that directly shape the future of work and set the foundation for org effectiveness and agility in the age of AI and digital transformation. This role offers a unique opportunity to work at the forefront of workforce innovation and make a direct impact on our business and its people.

Responsibilities

This role sits at the intersection of data, strategy, and people. You will:

Drive advanced, research-driven analytics and scenario modeling to generate actionable insights, inform workforce strategies, and guide decisions on talent allocation, skills investments, and future workforce targets.

Design and implement robust assessments, measurement frameworks, and forecasting analyses to support AI & skills-based workforce transformation agendas.

Collaborate closely with partners across the People Team (Data Solutions & AI, HRBP, Talent Acquisition, Talent Management, Total Rewards, etc), Finance, Operations, and Business leaders on strategic projects, serving as a thought partner to influence and advance workforce strategy initiatives.

Conduct exploratory analytics and synthesize complex, ambiguous data sources into clear, compelling recommendations and data visualizations for both technical and non-technical audiences.

Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance workforce strategy approaches.

Partner closely with the People Data Solutions & AI team to develop and scale internal tools and solutions—including AI-powered assistants and data orchestration frameworks—to optimize workforce insights, streamline analytics processes, and enhance integration across multiple systems and platforms.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

7+ years of progressive experience in research analytics, workforce strategy, people analytics, talent intelligence or related roles.

Demonstrated experience with complex data analysis, statistical modeling, and exploratory research methodologies.

Proficient in advanced analytics tools (e.g., R, Python, SQL, Tableau, Power BI)

Proven expertise in designing and leading advanced analytics projects in amb

Senior Analyst, Workforce Strategy & Insights

Skills & Technologies

Contact Information

Job Description