Product Manager, Supply Chain

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Hardware Supply Chain Systems Product Manager role will work with senior business stakeholders across supply chain, procurement, planning and factory operations to understand and define the requirements and strategy to transform how our Hardware Supply Chain systems can enable our next wave of growth. Identifying automation opportunities by improving the underlying supply chain data platforms to enable AI and automation capabilities will be key to success. Key outcomes of this work will be demand & supply automation for cash cards, SQ Hardware, Proto Hardware and global trade and logistics automation for Square and Proto.
This position will work in a fast-paced, high-growth environment with aggressive timelines and often competing priorities. The candidate must have a solid foundation and understanding of supply chain fundamentals including inventory planning, logistics, fulfillment analytics. This position will be asked to challenge the status quo and envision new ways of working that can be instantiated in our supply chain technology platforms (both existing and not-yet-imagined). ​​The position will work across functional teams to identify dependencies and bring attention to risks associated with the work of other functional teams. Business partnerships and communication will be critical across the Hardware Supply Chain organization.

In addition, this role will be a leader in our Product function and help drive greater maturity of our Product model. This includes defining and managing success metrics, OKRs, roadmap definition & delivery, and mentoring junior Product Managers.

You Will:

• Represent the business point of view when designing and collaborating with other Product and Engineering teams, including integration partners
• Provide critical input and insight into supply chain system requirements based on prior experience, process knowledge and future state vision
• Participate in internal process improvement initiatives to improve planning, reporting, analytics, and technical aspects of supply chain processes
• Defines and owns the roadmap for Hardware Supply Chain without much guidance
• Aligns team's output with company objectives and knows when to escalate if necessary
• Scope of role entails being the DRI for decisions and customer experiences that affect outcomes and strategy at a company level.
• Works on complex issues where analysis of situations, high-level context, and playing with data is essential
• Works through thorny problems that have a large strategic/business impact with minimal guidance
• Determines product strategy in the Hardware Supply Chain space with minimal guidance
• Determines methods and procedures on new assignments and normal / existing work
• Drives clarity & alignment with large cross-functional teams through excellent communication
• Effectively communicates difficult prioritization decisions, articulating a clear rationale to cultivate buy in.
• Effectively motivates and inspires product teams + key stakeholders with a compelling articulation of product strategy and vision
• Excellent at building alignment across teams in the