Staff Software Engineer, Infrastructure

The Community You Will Join:

We are looking for a Staff Software Engineer to join our Site Reliability Engineering team. As a Staff Software Engineer in SRE, you will be responsible for developing and maintaining the tools and systems that enable our engineering teams to operate our services reliably and at scale. You will work closely with our SREs and other engineering teams to ensure our services are properly instrumented and able to scale with our growing business.

The Difference You Will Make:

In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability and improving how the company manages incidents broadly. By collaborating closely with other engineering teams you will help establish a culture of reliability throughout the organization by providing a comprehensive incident management platform that is being used for instrumentation, operability, and around incidents. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and growth, ensuring that our services remain resilient as our business continues to expand.

Additionally, as an essential part of this role, you will serve as an active member of our first responder SRE team, responding to and managing high severity incidents. Your vast technical experience and leadership skills will be invaluable as you step into the role of Incident Commander during these critical events. You will guide cross-functional teams during crisis situations and ensure timely resolution, minimizing the impact on our customers and business. This aspect of your work will require not just strong technical acumen, but also excellent communication and coordination skills, resilience under pressure, and a firm commitment to our culture of blamelessness and continuous learning.

A Typical Day:

• Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.
• Collaborate with other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.
• Identify opportunities to improve the reliability, scalability, and efficiency of our services and drive their implementation.
• Work with SREs to understand the challenges they face in operating our services and develop tools and systems to help them manage these challenges.
• Participate in incident response and post-mortems to identify and address systemic issues.
• Continuously evaluate new technologies and industry best practices to improve our SRE tooling and incident response procedures.
• Gain and maintain an intimate understanding of how the critical parts of the site work (services, infrastructure, tooling, and processes)
• Lead high-urgency incident management and mentor less-experienced team members in effectively handling incidents.
• Contribute to better incident retrospectives, driving improvements in our overall reliability and incident response time.
  

Your Expertise:

• Bachelor's degree in Computer Science or related field.
• 9+ years of experience in software engineering or SRE roles, with a focus on large scale distributed systems.
• Strong coding skills in at least one programming language, such as Java, Python, or Go.
• Experience with distributed systems and service-oriented architectures.
• Experience with cloud computin