Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Web Presence Platform (WPP) is organized into two pillars, each of which is grouped into pods that focus on the central tenets of Stripe's public mission. The Presence pillar creates industry-leading designs for Stripe’s front door surfaces, educates customers about the power of our platform, and drives our business success. The Platform pillar builds the internal machinery that powers these surfaces, and is responsible for making our websites fast, stable, and easy to modify.
Together we design and build stripe.com and other sites that amount to what is, for many, their first impression of Stripe. As such, WPP offers exciting opportunities to have a major impact on Stripe’s success. We want to make every pixel count, we want it to be enthralling, and we want to help other Stripes seamlessly benefit from our systematic work.
About the role
Stripe is seeking an exceptional Engineering Manager to lead our WPP Expansion team, blending technical expertise with a passion for user engagement and digital innovation. In this pivotal role, you'll combine your depth of engineering knowledge with a profound user-first mindset, driving your team to create solutions that not only meet but exceed user expectations. Your responsibility extends beyond the engineering and design processes; you will be a coach, mentor, and leader, fostering a culture of excellence, feedback, and continuous improvement.
What You'll Do:
- Empower Your Team: Lead, coach, and mentor your team, ensuring their success and growth. Your leadership will foster an environment where innovation, creativity, and solutions-oriented thinking are encouraged.
- Champion User Focus: Instill a user-first approach within your team, ensuring the development and implementation of mechanisms to gather and act on user feedback efficiently. Your efforts will guarantee that our projects not only meet customer needs but also enhance user satisfaction and engagement.
- Drive Technical Excellence: Work closely with your engineers on creating and implementing technical solutions, emphasizing SEO, compelling interactive content, and user adoption strategies. You'll ensure our offerings are not just functional but also aesthetically pleasing and engaging, thereby increasing visibility and driving user growth.
- Collaborate and Communicate: Maintain effective communication across teams, timezones, geographies, and with senior leadership, ensuring alignment on ambitious goals, success metrics, and project priorities. Your ability to communicate plans and progress transparently will keep stakeholders informed and engaged.
- Strategic Leadership: Play a crucial role in setting strategic directions, integrating growth strategies, and content excellence into technical projects. You will lead initiatives that captivate, engage, and grow our user base, ensuring our solutions stand out in the digital landscape.
Responsibilities:
- Develop and Implement Targeted Growth Strategies: Create and execute data-driven marketing and user acquisition plans tailored to specific target audiences, utilizing market research to identify and capitalize on emerging trends.
- Enhance User Experience through Direct Feedback: Establish systematic channels for collecting and analyzing user feedback to refine product features and content, ensuring that the solutions provided are directly addressing user pain points.