Senior Billing Operations Analyst

twilio•Remote•greenhouse
Posted Date:

September 30, 2025

Employment Type:

Not specified

Work Arrangement:

Remote

Skills & Technologies

Financepreferred

Contact Information

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Billing Operations Analyst.

About the job

This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership

Responsibilities

In this role, you’ll:

    • Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation
    • Respond to and provide resolutions for internal and external escalations and customer inquiries
    • Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
    • Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
    • Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

    • 5+ years experience in a billing operations role
    • Experience with Zuora, and Salesforce
    • Excellent communication skills for internal and external stakeholders
    • Proficiency in Excel
    • Strong attention to detail
    • Ability to prioritize and multitask throughout high volume order processing
    • Ability to identify, analyze, and resolve issues independently
    • Collaborative working style and experience working cross-functionally Ability to participate in flexible timezone meetings periodically

Desired:

    • Experience working in the SaaS/technology industry
    • Experience working with an international team
    • Knowledge of and experience with SOX controls

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our custo