Sr. Manager, Sales - PubSec

twilio•Remote•greenhouse
Posted Date:

September 30, 2025

Employment Type:

Not specified

Work Arrangement:

Remote

Skills & Technologies

Twilio.orgpreferred

Contact Information

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sr. Manager, Sales - Public Sector on the Twilio.org team!

About the job

As a Senior Manager, Public Sector, NAMER within our Twilio.org team, you will lead a sales team focused on growing our public sector business throughout North America. Our Public Sector customers utilize Twilio’s messaging, voice, contact center, AI and email services to improve citizen engagement, improve healthcare outcomes, and reduce time to access important services for those in need.

You will play a vital role in expanding Twilio.org’s public sector customer base by utilizing your strategic thinking to lead overall customer acquisition and growth strategy through our public sector field team. Your coaching and mentoring skills will create an environment that helps your team thrive and achieve quotas and growth for both revenue and social impact goals. Your ability to lead teams, utilize partnerships to grow and deliver business, and collaborate across teams will be essential to achieving goals and contributing to the organization’s mission. This role is highly cross functional, and your success will depend on building deep partnerships across product management, marketing, partner alliances, finance, support, and operations.

The Twilio.org sales team plays an integral role in Twilio's continued social impact mission and growth. We have built a large customer base of social impact customers globally. As our Senior Manager, Public Sector, NAMER, you will be responsible for leading a sales team focused, driving revenue, gross profit, retention, and also cross sell Twilio’s new products to existing customers. Your team’s goal is for Twilio to be a trusted advisor to help solve challenges our impact lead customers have through the use of innovative Twilio solutions. You must be passionate about customers and making a difference in the world through support of their needs.

Responsibilities

In this role, you’ll:

    • Manage and expand our most important public sector customer accounts including federal, state and local and key agencies supporting the public.
    • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
    • Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio.
    • Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical.
    • Serve on a cross-functional account team with representatives from partner alliances, product, operations, marketing, support, and social and environmental impact team members.
    • Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
    • Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
    • Support both new business and strategic accounts resulting in revenue growth, new opportunity creation, and customer satisfaction.
  • Provide supp