October 1, 2025
Not specified
Remote
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We’re seeking a Senior Product Manager to lead Billing Platform products. Our Billing platform enables customers to choose between pre-committed contracts, subscriptions, or pay-as-you-go models.
This role will drive the billing strategy, roadmap, and execution of the billing platform. The focus will be to ensure that Twilio’s billing systems are scalable, flexible, and compliant, while unlocking growth. You will work with cross-functional teams to drive large-scale changes in how customers consume Twilio products.
In this role, you’ll:
Own the product strategy and roadmap for all payments and billing infrastructure—subscription lifecycle, transaction flows, pay-as-you-go and invoiced customers, compliance, and more.
Partner with engineering to define product specifications, design features, and deliver new functionality to customers.
Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems.
Define and deliver against outcomes—with a strong focus on metrics, speed, and business impact.
Partner across Technical Program Management, IT, Finance, Legal, and Support teams to ensure successful go-to-market for new product initiatives.
Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering—balancing business needs with long-term platform scalability.
Drive planning and prioritization, define and track key metrics, and work closely with engineers to define feature functionality and execute against the roadmap.
Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs.
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who bring something new to the table!
8+ years of product management experience, ideally with billing/payment platforms for cloud products or services.
Pass